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Terms and Conditions

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Terms & Condition

We, at MotherLand Nepal Trekking & Expedition Pvt. Ltd(hereinafter referred to as “the Company”), highly recommend you to carefully go through all the information in the terms and conditions provided below. Upon agreeing to these conditions, the client will be legally bounded to the Company’s contract that clarifies all the ideas, information, permissions, and deals established between the client and the company.

The agreement covers the issues and procedures that are taken by the client and the Company, including Booking Confirmation, Payment, Refund, Cancellation, and other charges levied as per policy and the Company’s Privacy Policy.

 

The Contract :-

Mother Land Nepal Trekking & Expedition Pvt. Ltd is a reliable and a fully licensed firm that is legally registered under various departments of the Government of Nepal (Registration Number 6938/053 , Company Registration Number692/24 and Department of Tourism Ministry registration number 364 ) as well as numerous other national and international agencies. The Chief of the Company is Mr. Nava Raj Pandey who has been working in this sector for over 27 years. The Company is located at Thamel, Kathmandu Nepal . Mother Land Nepal Trekking & Expedition Pvt. Ltd. aims to offer quality services to people (the customer or client) from all over the world.

 

Terms and Conditions of Use :-

  • Passport and Visa:

Travelers are required to carry a valid passport along with the visas of the country they are traveling to. We also advise our clients to make sure that the passports are valid up to at least 6 months beyond the total duration of their trip. The company will not be liable if travelers are returned or not allowed to enter the country on their trip due to the carelessness of the clients with regards to visa documentation and passports.

  • Travel Insurance:

Mother Land Nepal Trekking & Expedition Pvt. Ltd. requires you to have a travel insurance package. The insurance must include medical coverage, air ambulance, and helicopter rescue services. We also strongly recommend our clients to get cancellation & lost insurance to be on the safe side. Kindly ensure that the insurance policies provide all the protection and cover the most of the traveling activity that you take up.

 

We will require a copy of your insurance paper for proof prior to the trip. By any reason, if you are unable to provide us with the insurance certificate, you will be asked to make a suitable policy/agreement then and there itself. However, if you are unable to do that due to circumstantial issues, you will be forbidden to continue your trip. Also, you will not be entitled to any refund for the services not provided.

 

  • Facilities and Flexibility:

Mother Land Nepal Trekking & Expedition Pvt. Ltd. provides different types of trips that involve activities different from the standard holidays that the travelers are accustomed to. These trips also involve a certain level of difficulty that poses risks of illness, accidents, and unpredictable circumstances. The remote areas on the course of the travel might lack advanced medical facilities, and, to receive immediate help is quite challenging. Political instability and natural calamities that could occur en-route are unpredictable. Therefore, the company will not be responsible for such accidents and clients should agree to agree to comply with all the risks associated throughout the journey. In case of any unavoidable circumstances, travelers should be open to changes in the plan and should be flexible with impromptu plans, reroutes, accommodations, and transports. Additionally, if amendments and alterations in the itinerary are required to be made during the trips due to circumstances that are unavoidable and uncontrollable by the company, the customers will have to bear all the extra charges resulted by the alterations.

 

As Mother Land Nepal Trekking & Expedition Pvt. Ltd. will be providing you with a guide/expert to lead the client/s throughout the trip, you must accept the authority of the trip leader and cooperate with him/her at all times. Traveling in a group can be quite difficult, as the group can include members with varied interests and physical abilities. For that, adjustments will have to be made in order to maintain harmony. You have to understand that the Company holds every right to accept or refrain any person as a member of the group at any time during the trip. Accordingly, we refuse to aid or refund any travelers who are prohibited from continuing a trip due to the action of the client which violates the law/s of the country of travel.

 

Kindly refer to the trip inclusion page along with the detail for each trip. The head office of Mother Land Nepal Trekking & Expedition Pvt. Ltd. at Thamel, Kathmandu. A specified hotel will be your meeting point before departing for the trip unless you are specified otherwise.

 

  • Booking :-

Clients have to go through indicated procedures with Mother Land Nepal Trekking & Expedition Pvt. Ltd. in order to book the trips. Please note that the term “Trip” in the website refers to all the itineraries designed for various packages including trekking, tours, sightseeing, hikes, expeditions, and similar others.

 

To book a trip with Mother Land Nepal Trekking & Expedition Pvt. Ltd.

  • Advance Deposit Requirements :-

  • For Nepal Trips:

For Nepal Trips, you will have to make a non-refundable deposit of 25% of trip cost at the time of booking the trip. You can pay the remaining amount upon your arrival in Kathmandu and before the trip departure.

  • For Sri Lanka /Sikkim/Tibet/ Bhutan and Bali Trips:

For Out Bound Trips You will have to make a non refundable deposit of 35 % of trip cost at the time of booking the trip. You can pay the remaining amount upon your arrival in Kathmandu and before the trip departure.

Payment Options and Method :-

The company offers two feasible and safe options for payment i.e. Booking deposit can be made by bank transfer or by Credit Card (Visa or MasterCard). Please follow the information provided on the booking form. The details for the two payment methods are:

 

  • Payment by Wire Transfer :-

Beneficiary Company           : Mother Land Nepal Trekking & Expedition Pvt. Ltd.

Address of the Beneficiary : Nursing Chowk, Thamel, Kathmandu, Nepal

Bankers Name                       : HIMALAYAN BANK LIMITED

Account number U S $         : 01900106900037

Swift Code                        : HIMANPKA

Account Type                    : U S $ Current account

Bankers Address               : STATE/ PROVINCE 3 , Thamel , Kathmandu Nepal. Post Code / ZIP 44600

Bank Telephone No           : 00977-4227749/ 4250201

Telefax                             : 00977 4222800

Telex                                 : 2789 HIBA NP

 

We make it clear that we are not liable for any delays or loss that might occur during the transaction process . If Incase due to use of mediator bank or any other reasons If the amount we receive is less than the amount you sent due to any reason, you will have to pay the remaining amount upon arriving in Nepal.

We also request you to email us the bank transfer reference number or remittance slips after you make the transfer with sander details.

 

 

  • Payment by Credit Card :-

We strongly recommend you to fill the necessary details on the form including credit cards details , signature ( same as in your passport & credit Card) with precision. Click here to Download the form (* PDF version ) Thereafter, you must email at: motherlandtrekking@gmail.com Along with copy of your passport or ID copy . Himalayan Bank Limited ( credit Card Division ) will charge your credit card on the behalf of Mother Land Nepal Trekking and Expeditions P.Ltd .

All payments made via Credit Card are subject to 4 % surcharge. Surcharges apply to all payments including deposits, final balances, trip extension, and miscellaneous purchases. Please be aware that this charge is levied by the credit card payment service provider Himalayan Bank Limited and not by the company. These charges are in the benefit of the customer as it provides consumer protection for the services purchased, in accordance with the terms and conditions pertaining to the credit card being used.

 

Final Payment:

The final payment for the trip that you book with Mother Land Nepal Trekking & Expedition P. Ltd can be made upon your arrival in Nepal. The final payment can also be done in two ways similar to the initial payment. All the details in the final transfer are also similar to that of the initial payment.

 

Cancellation:

  1. Cancellation by the Company

Mother Land Nepal Trekking & Expedition P. Ltd holds no responsibility for voluntary withdrawal or cancellation of the trip by the customer themselves, hence the amount paid to the company will not be refunded after the trip has begun. The company will use their discretion in setting the conditions for the refunds, therefore, few of the conditions mentioned are subject to change. The company holds every right to cancel the trips booked by the customers before it is guaranteed to run or an official agreement is signed. A trip is guaranteed to run once it has Two fully paid travelers unless minimum one state otherwise.

 

Unfortunate circumstances such as unforeseen natural disaster, canceled flights, strike, industrial action, wars, riots, quarantine, government intervention, weather, the deteriorating health condition of a group member, etc. could lead to cancellation of trips. In such cases, the customer can either ask to get back the 70 % of the total trip cost paid to the company (13% Government Tax and Permits cost , Flight cost , Hotel cost , Land Transportation cost Etc will be deducted) or reuse the cost in an alternative trip with the same price, immediately, in the coming season of the same year or Next year . However, the booking deposit i.e. 25% of the total amount remains non-refundable.

 

  1. Cancellation by the Client

The Mother Land Nepal Trekking and Expedition P.Ltd will require a written notice in case of any cancellation. Please ensure the date of the trip cancellation is the date on which the written cancellation is received by The Mother Land Nepal Trekking and Expedition P.Ltd . If you cancel the trip ;-

  • Cancellation 40 days prior to the departure date of the actual trip 40% of cost cancelation is applied

  • Cancellation 25 days prior to the departure date of the actual trip 60% of cost cancelation is applied

  • Cancellation 15 days prior to the departure date of the actual trip 80% of cost cancelation is applied

  • Cancellation less then 14 days prior to the departure date of the actual trip 100% of cost cancelation is applied

 

Trip Amendment:-

First and foremost, please note that all the amendment conditions are applied to the trips listed on this site www.motherlandnepal.com only. Below are a few notes to take about the amendment fees in case of any changes during, while or after the booking:

If the company receives a request on the booking amendments at least 21 days prior to the trip, a total of u s $ 100 Person per trips is charged to the customer . In case of any changes in the price of the trip during the procedure of booking and the amendments, the new cost will be applied to the trips. Please note that these changes might not be applied by the company, but can be levied upon the company by the third parties i.e. the hotels , Airline , Transport company or the service providers working with the company.

Please note that the amendments will not be made within 14 days of the original departure of the trip. However, if the changes are to be made (although rare), a minimum of U S $ 300 or over will be charged.

 

Medical Conditions and Special Requirements:-

Mother Land Nepal Trekking and Expeditions will require a well-documented medical certificate from a valid medical institute before departing for the trip. physically challenged conditions or any other mental and or physical condition which may affect fitness to travel and or any medical condition. Failure to notify the Company may result in the client being refused travel. Failure to notify the Company of any such condition that results in cancellation will result in 100% cancellation fees to the Client. Therefore, we request our clients to consult their doctors for a thorough checkup and vaccination before booking a trip with us

Some trips may be unsuitable for Clients due to age, mobility, pregnancy or physical or mental conditions. It is the Client's responsibility to check prior to booking. The Company is not required to provide any special facilities unless it has agreed to do so in writing. The Company will do its best to meet Clients special requests including dietary, but such requests do not form part of the Contract and therefore Mother Land Nepal Trekking and Expedition P. Ltd is not liable for not providing these requests.

Medical facilities vary from country to country and the Company makes no representations and gives no warranties in relation to the standard of such treatment.

Injuries and Evacuations:

Mother Land Nepal Trekking and Expeditions will not be liable for any injuries (physical, emotional, or any other forms) during the trips of the clients. Our trip packages also do not include personal insurance of the clients. Thus, we advise our clients to get a medical and travel insurance prior to arriving Nepal. These insurances must include the coverage for immediate evacuations and Helicopter rescues as well.

 

Services Missed or Unused:

If during the trip, any services such as accommodation, sightseeing, meals, transportation, etc. included in the itinerary/trip are not used by the customer, no refunds or reuse will be provided to whatever portion remains unused on the trip.

 

Weather and other unfavorable conditions:

Clients should be well aware of the unpredictability of the weather conditions in the mountainous regions. The unfortunate weather conditions, especially in the Everest, Jomsom, and Kanchenjunga regions, can sometimes lead to unfavorable circumstances that include delay or cancellation of flights. Mother Land Nepal Trekking and Expeditions will cover the expenses of accommodations and food in the departing location until the arrangement of flights is done.  However in case of delayed on return flights, the client is responsible to bear all additional expenses including food and accommodation costs. If you wish to make an alternative arrangements such as Helicopter flight to avoid flight delays, all additional cost would be your responsibility. However, the Company holds every right to reroute the original trip or transports which will be in favor of the situation without any addition in the cost. Please note that Mother Land Nepal Trekking and Expeditions will not be responsible for any missed international flights, losses caused by Altitude Sickness, or any other unpredictable circumstances, and the participants will have to pay all the charges incurred. Nonetheless, the Company will connect and assist you to make the necessary alternative arrangements, but, the additional charge will be covered by the customers themselves.

 

Regardless of stating every condition and information about the trips on the website www.motherlandnepal.com and brochures of the Company, we will not be responsible for the unforeseeable situations that may arise before or during the trips. The Company will, however, try its level best to give prior notice about it and take alternate strategies to deal with it. These booking conditions may only be waived in special circumstances, and in writing, by a letter from the Chief of the Company. Note that all the legal agreements set up and signed between the client and the Mother Land Nepal Trekking and Expeditions shall be subjected to and governed by the Nepalese law.

 

Updating of Terms and Condition:

The Company holds the right to change and update the information on the Terms and Conditions at any given time. Mother Land Nepal Trekking and Expedition make such changes as per the present scenario in Nepal and foreign affairs involving Nepal. Thus, we advise our clients to stay up-to-date with the Terms and Conditions. The current version of the Terms and Conditions are available at: https://motherlandnepal.com/termsandconditions . These Terms and Conditions can be referred to in cases of disputes or irregularities.

Note: All the Terms and Conditions mentioned are prepared as per the laws of the Government of Nepal and is governed by them. Therefore, only the head of the Company gets to intervene and holds the authority to make any amendments.

Kindly assure that you have read and clearly understood all the Terms and Conditions involved while booking a trip with Mother Land Nepal Trekking & Expedition Pvt. Ltd., and abide by it throughout your trip with us.